FAQs

How long do it take to receive my items after I’ve Placed my order?

Upon placing your order, please allow up to 7-14 business days after processing to receive order. If by chance there is peak season or a sale going on, orders can take up to 21 days to receive. The Perfect Touch Beauty Bar LLC. is not responsible for a lost or stolen packages. If for any reasons that is to happen, please contact the shipping services directly.

What is the return policy on purchases?

At this time The Perfect Touch Beauty Bar LLC doesn’t offer refunds or exchanges once the clients has received their items. All items are final sale only. If for any reason you have received a defaulted or damaged product, you can return the item, and after the item have been reviewed you will be eligible for a store credit.

What is the difference between Raw hair & premium Virgin Hair?

Raw Hair Extensions are a little less silkier in texture and a bit more coarse. It is meant to mimic one’s natural hair texture. Raw hair also holds a curl much longer than Virgin Hair. Raw hair extensions is the highest quality hair extensions as the hair is originally from one donor. The cuticles in raw hair is 100% intact and aligned. Due to the hair being completed unprocessed, all bundles may not be the exact same hair color and may sometimes have to be colored to match your desired hair color. Being that raw hair is someone’s real hair it requires a lot more maintenance the same way our real hair would. The same way your natural hair tangles and sheds, raw hair does the same. Excessive tangling and shedding will not happen, but shedding and tangling may happen nonetheless. Raw Hair requires patience and upkeep, but is very much worth it. Raw hair can be lifted to a 613 blonde or lighter (recommended to be done by a professional), but it may or may not lift completely blonde with a single process the same way as your natural hair. You may have to do a second process of color to achieve said brightness.

Premium Virgin hair is silkier in texture, and is easier to maintain. Premium Virgin Hair may slightly be altered or chemically manipulated to achieve its desired texture, curl, and/or color. Quality Premium Virgin hair can also be lifted to 613 blonde or lighter, (recommended to be done by a professional) and it can be done in a single process, but damage to the hair can occur if not carefully paying attention to the lifting process. If you are very low maintenance when it comes to your hair extensions, Premium Virgin hair is better recommended for you.

How long can my EXTENSIONS last?

All hair generally last based on how the hair is cared for. Please practice good shampoo and detangling techniques to ensure longevity of the extensions. Treat your extensions as you would treat your natural hair. Raw Hair and Premium Virgin Hair Extensions typically last up to 3-5 years or more with proper care and maintenance.

How much hair is recommended for a full install?

The bundle estimate below is based on an average size head with the circumference of about 20”. Depending on your head size and your desired fullness you can use more or less bundles.

14”-16” 2 Bundles | 18”-24” 3 Bundles | 26”-30” 4 Bundles

Tape Ins 16”-20” 200g (80pcs) | 22”-24” 250g (100pcs) | 26”-30” 300g (120pcs)

Clips Ins 14”-24” 200g (1 set) | 26”-30” 400g (2 sets)

What is the difference between a Lace frontal and a lace closure?

A lace frontal is a lace attachment that goes directly across the entire hairline from ear to ear and generally creates the illusion of a new hairline, whereas a lace closure is is only a small piece of lace that ranges in size from 2x6 (2in width by 6in length) to 7x7 and is only placed in a desired area of the hairline rather than the entire hairline.

how do i maintain my extensions?

Be sure to shampoo the extensions at least once a week, as well as you can schedule maintenance services with your stylist every 3 weeks, or reinstallation services every 6-8 weeks.

When shampooing the hair be sure to shampoo the hair with shampoos that are free of sulfates. Be sure to shampoo the hair with warm water and use a deep cleansing (clarifying) shampoo followed by a moisturizing shampoo. Always rinse thoroughly until hair is free from product.

Condition hair properly and detangle from the tip of the hair working your way to the root with a wide tooth comb or detangling brush, then proceed to rinse out the hair with cold water.

Let the hair air dry.

When the hair is not in use, please store hair neatly in a hair extension storage bag with hanger (see amazon for purchase).